FAQ's

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How can I place an order?
Please see our how to order a cake tab.

Can I order online?
Yes! We take orders via Facebook, Instagram or via email at sucre.etc@gmail.com
You may send photos/details to us for pricing. All orders require a deposit to ensure your order is placed.

Is a deposit required when placing an order?
Yes, we require at least 25% of the total as the deposit.

What forms of payment do you accept?
For the moment, we accept Cash and eTransfer for all deposits. Sorry we do not accept personal checks.

How far in advance should I order a custom cake?
The earlier the better, we suggest 2-3 weeks.

Can I make changes to my cake after I order?
You can make changes up to a week before your pick up date. Changes can be made by calling us at 514-226-3350. Please do not e-mail us any short notice changes, call us to ensure someone gets your message.

Refund/exchange policy
We take pride in our desserts and cakes. If you are unhappy with your order and/or purchase, notify us immediately (within 24 hours of pick-up) of your concern and return your dessert to us. We retain the right to judge our product quality for ourselves & determine the amount that can be refunded. All refunds will be provided as store credit.

Order cancellation policy
We understand that plans change and we will gladly assist you in making changes to your order date and time whenever possible. We accept weekday cancellations by phone (514-226-3350) or email (sucre.etc@gmail.com ), 1 week before your event; you will receive your deposit back. All changes must be handled directly with us, at Sucre etc. and confirmed. We reserve the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, priority and preparation of the order. All orders cancelled after the 1 week deadline, will not be eligible for a refund of the deposit.

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In the event of missed or forgotten pickups
We make every attempt to contact you before we close. Your order will be available for pickup until the following business day, deposits will not be refunded.

Wedding cake cancellation policy
Wedding deposits are non-refundable & non-transferable (Deposit is deducted from the wedding cake balance only). Any wedding cake orders cancelled 30 days prior to your wedding date will receive only a 50% refund on any payments made. Any wedding cake orders cancelled less than 30 days prior to your wedding date will receive NO refunds on any payments made after the deposit.

Do you make cakes for people with allergies?
Unfortunately, at this time, we do not offer any egg free, nut free, dairy free, & gluten free cakes.

 

Do you offer tastings?
Yes,  you must call and set up an appointment for a tasting. You will be able to try our vanilla, chocolate or red velvet cake, with a filling of your choice. Typically appointments last anywhere from 20-30 minutes.

How is a tier cake priced?
All tier cakes are priced based on type of cake, filling, icing, decorations, structure, and toppers. Tier cakes start at $6.00 per serving and can go all the way up to $20.00 per serving.

Can I get a different cake for each tier of my cake?
You may get different cakes for each tier however it will bring the final cost up and keep in mind each tier feeds a certain amount of people and may not be equal in the end.

If I bring you a photo of a cake can you make it?
We can not recreate cakes exactly as any photo. All cakes are works of art and each decorator is an artist, we all have our own different styles, tools, and methods of creating custom cakes. We will use any provided photos as inspiration.

Do you put edible photos on cakes?
Yes we can put photos on cakes, cupcakes & sugar cookies.

Do you do fondant covered cakes?
Yes we can cover cakes in fondant & do fondant decorations.

What color fondant can I cover the cake with?
You can do any color you like.

How far in advance should I order a cake with fondant decorations?
Any orders with 3D fondant decoration must be placed at least 3 weeks in advance.

Why do you need so much notice for fondant items?
Fondant figurines cannot be done in one day. Over a course of a week or even more the figure has to dry so more can be added to it. We cannot put an unsteady fondant figurine on a cake. All completed figurines need to dry for at least 2 days when completely finished.

Do you deliver?
Yes, we do deliver. Delivery prices are based on mileage/tolls. We suggest delivery for all tier cakes.

When do I need to pay my balance?
If we are delivering your order must be paid in full 1 day before your delivery. If you are picking up your order you can pay when you arrive.

Should I keep my cake refrigerated?
Yes, all cakes should be refrigerated.

How long can my cake stay out for?
Our cakes are meant to be displayed therefore they can stay at room for up to 3 hours otherwise they MUST be refrigerated.

How do I pick up my cake order?
Your car must be kept as cool as possible. During warmer weather, AC must be on high and in winter the heat should be shut off. We suggest having a flat area to place your cake where there will be no wind or hot air blowing on it & a rubber mat under it to prevent sliding.

Where can I view photos of cakes you have done?
Photos can be viewed in our gallery, Facebook or Instagram.  

 

Do you do wedding/party favors?
Yes! We have plenty of options/ideas for your event. Mainly, our customers like to do sugar cookies, cake pops, cupcakes or macarons. We can match them to any theme or colors you have along with your party.